Skytek IT Support

Open this on your computer

Skytek IT Support runs on the computer you want help with, not on a phone or tablet. On that computer, go to

Already on the computer? Download for Windows · Download for Mac

Enter your support code

Your technician will read you a 4-digit code. Type it below to download the Skytek IT Support tool.

The Mac version of Skytek IT Support isn't available yet. Please call us at (845) 525-6000 and we'll help another way.

Download Skytek IT Support

On a Windows PC? Download for Windows instead

On a Mac? Download for Mac instead

1. Click Download for Mac. Safari opens the download for you; in Chrome, click it at the top right.
2. Open Skytek IT Support from your Downloads folder. When your Mac asks if you're sure you want to open it, click Open.
3. A small Skytek IT Support window appears. Click Allow… next to Accessibility and next to Screen Recording, and switch Skytek IT Support on in System Settings each time. When your Mac offers to quit and reopen it, say yes.
4. Leave the window open while your technician works. Click End session to end it at any time.

1. Click Download Skytek IT Support and save the file.
2. Open the file. Windows will ask "Do you want to allow this app to make changes?" — click Yes.
3. A small Skytek IT Support window appears. Leave it open while your technician works; close it to end the session at any time.

Just watching? Open the room

By running Skytek IT Support you allow Skytek Telecom to view this screen, hear this computer's sound, run commands and place files on this computer for this session only. Nothing stays installed — closing the window ends all access.